Meet Manuel Branching Scenario
This is a speculative branching scenario training meant to foster reflection and discussion among staff as they practice behavioral management skills.
My Roles: Instructional Designer, Developer
Client: USC Hybrid High College Prep
Tools Used: Articulate Rise, Twine, Autocrat, Google Workspace
THE Challenge
The client often employs role plays to help staff practice the necessary behavior management skills for the job. Historically, these role-plays involved a total of 20% staff engagement, since only 3-5 people would role-play, while everyone else observed.
The solution
By creating a virtual role-play simulation through branching scenarios, 100% of the team is practicing critical decisions that they will encounter on the job. This 10-min scenario is one of multiple in a series of behavior management training.
Analyze
A Project Plan and Project Schedule were created and sent to the client. This project had a 4-week turnaround. Learning and focusing objectives were created. Although encouraged, the client chose not to set a performance goal. Employee observations could not be made since most staff were on summer break.
Design
SME interviews were conducted, and detailed notes were compiled. Using Jamboard to color code post-it notes, tasks were organized with corresponding positive and negative outcomes from various choices.
DEVELOP
Using Christy Tucker’s approach to branching scenarios, character personas were developed for the story, and interactivity was developed and drafted in Twine.
Implement
This course was published on Netlify. At the end of the training, all learners completed a survey, which resulted in a certificate of completion automatically generated with their names and sent to their inboxes.
Evaluate
Since this was a speculative scenario-based training meant to foster reflection and discussion among staff, a performance goal was not set with the client. Instead, the use of time, the believability of the story, and the amount of personal reflection were tracked through the survey. Over 90% of staff chose the 2 highest scores in each category, revealing that the training was effective.
